Shipping & Delivery Policy

We aim to ensure every Talking Tales product reaches you safely and on time. This Shipping Policy outlines our process, timelines, and options for delivering physical and digital materials.

Shipping Overview

Talking Tales ships all educational kits, printed materials, and therapy resources through trusted logistics partners. We also deliver digital content directly via secure email links or our official online portal.

Modes of Delivery:

  • Physical items are shipped via leading courier services with tracking details.
  • Digital resources are sent instantly after order confirmation.
  • Institutional shipments are coordinated directly with the school’s point of contact.

Processing & Dispatch

Orders are typically processed within 2–5 business days from payment confirmation. Delays may occur during holidays, unforeseen disruptions, or customized orders.

Once dispatched:

  • Customers receive an email or SMS with shipment tracking details.
  • Average delivery time: 3–7 business days depending on the region.
  • For institutional orders, our team coordinates dispatch windows in advance.

International Shipping

Talking Tales accepts international orders for select products. All duties, taxes, and import fees are the customer’s responsibility and vary by destination country.

Important Notes:

  • Transit times may vary based on customs clearance and local regulations.
  • Some therapy kits or products may be restricted in specific countries.
  • Digital materials remain available globally.

Shipping Issues & Support

In case of delayed or damaged shipments, we encourage you to contact our support team within 48 hours of delivery for resolution.

We’ll assist you with:

  • Order tracking and delivery updates
  • Replacement for defective or missing items
  • Coordination with courier partners for lost shipments

Shipping policies are reviewed regularly to ensure transparency and customer satisfaction. Any updates will be reflected on this page, and continued purchases indicate acceptance of the revised terms.